Forgot Which Email You Sign up With

If you have forgotten the email address linked to your account or you have lost access to it, there are couple of things you can try to figure out the linked email.

 

Please note that we do not release information regarding a linked email address.

 

Forgot Your Email

  1. Check Account and Security

If you are still logged into your account or you still know your password, you can go to your Account and Security and see the linked email address displayed there.

 

You can access Account and Security by reading this guide: Update Email.

 

  1. Reset Your Password

If you can successfully send yourself a password reset email, then you have figured out the linked email address. Emails will only be sent to the email address if they are linked to an account.

 

You can test if an email address is linked to an account by trying to send a password reset email to it.

 

Go to your Account and Security and tap on Forgot Password? . And then find your email address displayed at the middle of the Reset Password page. Please follow the instructions at Reset or Update Your Password to access your Account and Security.

 

  1. Sign in with Your Social Media Account

If you have already connected your email account with either your Facebook/Twitter/Google + account, you can log in to Papaya FM with one of these social media account.

 

And then you can go to Account and Security and see the linked email address displayed there. You can access Account and Security by reading this guide: Update Email.

 

Lost Access to Email Account

If you have forgotten your password and you can’t access the email address you used to sign up, please write to your email service provider to get access to that email account.

 

If you’ve forgotten your password and have no access to your email account, we’re unable to release the account to you. This includes accounts registered with mistyped email addresses or ones made with false email addresses.

 

The same applies if you have closed an account and have forgotten or no longer have access to the linked email address; we unfortunately cannot reopen the account.

We understand this can be frustrating, but this policy is to help keep Papaya FM accounts secure. You can always create a new account and continue to enjoy Papaya FM from there.