Can’t Access Your Account
If you believe your account has been hacked, or you are unable to log in to your account with your username (or email address) and password, please follow the instructions below.
- Reset Your Password.
- If you are unable to reset your password, please contact our Support Team by submitting a report via the app’s Feedback or email. Our email address is firstname.lastname@example.org. Be sure to send the report using the email address that is associated with the account, as this email will be used to contact you.
Please also include your last successful login date and any other information that may be helpful to our staff to identify the issue.
Can’t Access the Email Address Associated with Your Account
If you forgot which email address you used to open your account, try entering every possible email into the Password Reset page.
If you’ve lost access to the email address associated with your Papaya FM account, we suggest that you first contact your email service provider. When you have regained access to your email, please follow the instructions listed above.
Unfortunately, if you still can’t get access to the associated email address, we may be unable to give you access to the account. Protecting privacy and personal information is very important to us, and these security measures are put in place to prevent anyone from wrongfully accessing your account. In this case, we recommend that you create a new account and read our tips on keeping your account safe.